Our dispatch team makes every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. We endeavour to dispatch all orders within 24-48 business hours, however we do ask for your patience during busy periods.
Your order will be packed and dispatched provided:
- The item you have chosen is in stock;
- The delivery address has been verified;
- Payment has been approved and received.
Standard Shipping can take 2-8 business days after dispatch, depending on your location.
Delivery times do not include dispatch times.
Purchases made on weekends and public holidays are processed and shipped the following business day. Please allow an extra day to delivery times for each public holiday during these times.
Please note if you are placing your order with Afterpay - your order will only be dispached once the payment has cleared.
Once your order is dispatched you will receive your tracking number via your email entered at checkout.
All international orders are sent within 48 hours of ordering.
Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information.
PLEASE NOTE WE CANNOT SEND INTERNATIONAL ORDERS TO PO BOX ADDRESSES.
International delivery costs are calculated at check out, if your country isn't listed please contact us to enquire if we can ship to your country and for a shipping estimate. Please note: that due to our compliance with international trademark laws, all products shipped out of Australia may have different branding and labelling.
CUSTOMS / TAX AND CURRENCY
Please note: We are unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country.
They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Orders delivered outside Australia are exempt from 10% GST. The order total will be re-calculated during checkout, once your delivery address is entered.
All prices listed are in Australia Dollars (AUD). The conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.The final charge made to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider.
All purchased delivered within Australia include 10% GST.
All international purchases are exempt from Australian taxes; however they may incur taxes and duties by customs in the country where the order is delivered.
Please note; to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise".
We are also prohibited by law from marking the order as a "gift", even if the order is placed with that intention.