Purchase

You order number is in the email confirmation received at the time of purchase.

Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

Please contact us and specify order date and items ordered.

Your payment was declined or the most common reason for cancellation is that we ran out of stock before processing your order. If your order (or part of your order) is cancelled, you will be refunded to your original payment method. It can take up to 5 working days depending on your bank.

You can simply enter the voucher code on check out and click 'apply'.

Shipping

Roozee ships to Australia and New Zealand. When entering your address details in the checkout process please ensure you select the correct country from the drop-down menu. (If your country is not there, we do not ship to that destination, sorry!). Please note, Roozee does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. The shipping rate is calculated at check out - This is “transport” costs only and does not cover any import liabilities that may be applied by the Government of the destination country. You may be contacted by the courier regarding these charges on your parcel’s arrival to your country.

Please allow up to 48 hrs for processing of your order prior to shipping. Orders are shipped on Monday-Friday, excluding public holidays. Delivery may take 1-10 business days.

Please refer to the shipping notification email that you received to locate your tracking number along with the link.

Please visit our shipping policy page.

Return & Exchange

Please contact us and specify your order number, item order, item receive. We will exchange the items to the correct ones.

To view our full returns and exchange policy, please click here.

If you believe your item has a manufacturing fault, Please contact us within 7 working days from the day you receive your order. You may also need to provide your order number, specify the defects, and attach images of the product.

We offer 90 days product warranty. The warranty for Footwear applies to defects in materials and workmanship for 90 days from the date of purchase. Please contact us and specify your order number, defect item and details.

We accept returns for all unworn items. Go to return centre page, enter your “order number” and “email address” to return your order. You have 30 days to return your order.

Yes and return shipping is non-refundable.